Introduction

NOTE: This article is relevant for customers who are using FileHound as a digital repository for paper archives, and either have a contract for off-site storage of their paper archives, or are currently undergoing a document 'back-scanning' project.


How to Request a Document You Need

If you require access to a document while it it stored in one of our secure document storage bureaus, please follow the steps below:



STEP ONE:

Send an email to: support@filehound.co.uk with the following subject: 

'SCAN ON DEMAND REQUEST - [CUSTOMER NAME]'

            

OR Click below:

SUBMIT A SCAN ON DEMAND REQUEST



STEP TWO:

Within the email, please specify the following details for us to process your request:


Your Full Name:e.g. Peter Parker
Company Name:

 e.g. The Daily Bugle

Document Type:e.g. Invoice
Key Identifiers / Indexing Fields:e.g. Invoice Number, Supplier Name, Invoice Date
Any Additional Information:e.g. Any further information to help the team locate your document quickly
Where would you like your documents to be sent?Documents can be uploaded to a specified FileHound Inbox, or alternatively either to a specified email address as an attachment

 

If you require access to multiple documents, please provide the above information for each document you require.


NOTE: the more information you can provide about your required document(s) in the initial request, the less likely the team will need to request additional information from you, enabling us to locate and send your documents as quickly as possible.



STEP THREE:

Once located, your document(s) will be prepared by our professional scanning operatives and scanned. Your scans will be quality tested by our scanning operatives before being approved for sending.


Your documents will then be sent to you via your preferred method; either via email, or uploaded to your specified FileHound inbox.